Cascade Technology Services, LLC

Description

This role reports to the Senior Properties Technology Systems Administrator for task management & Senior Properties Technology Manager for high level project goals and professional development. They will help maintain, improve, and secure our properties technical systems, collaborate with multiple teams to build streamlined solutions, implement new technology software and hardware at times with the support of trusted vendors, maintain documentation, provide training, and assist in the development of a unified global properties tech strategy. This position is full time with benefits.

This candidate must demonstrate a passion for cutting edge technologies, have some exposure servicing said systems and software, and a willingness to expand their knowledge under the direction of the manager. They need to be a self-starter that is inherently self motivated and can proactively manage tech aspects for global residential and commercial properties. They will be working with teams in multiple verticals, all of which are fast paced and ever changing. In this position you should look forward to continued growth as the job evolves along with an expectation to continually expand your skills via ongoing education, certification, manufacturer's training, and trade show attendance.

The position requires on-site/remote work in conjunction with approximately 35% global travel to fulfill your job duties. The candidate's primary residence and work location should be within a reasonable driving distance to the Los Angeles metro area. While almost all employment in California is at-will, we treat the first three months of an employment as a trial for the candidate and the employer to determine if it’s the right fit.

Tech Systems Maintenance

• Programming and Configuration of the following but not exclusive to (when/where appropriate):
• Security Alarm: Elk, DSC (w/Alarm.com), Texecom, etc.
• Access Control: Salto, 2N, & related 3rd party electronic door hardware
• Surveillance Systems: Avigilon, 2N, etc.
• Control Automation/BMS Systems: Crestron, Savant, CoolMaster, etc.
• Lighting, Shading Automation Systems: Lutron Homeworks QS/QSX, Caseta, Athena, Somfy, etc.
• Audio & Video Systems: Samsung TVs/Screen Walls (Micro LED), Apple TVs, Apple Home Control iPads, Sonos, Devialet, Crown, Dante, etc.
• Power Management and Battery Backup: OvrC, Domotz, WattBox, SugeX, Panamax, CyberPower, APC, Eaton, Savant, etc.
• Networks: Meraki, Ubiquiti, etc. (with IT team/vendor support for more technical projects)
• Media Services Account Management: Oversee client accounts for app-based media services across multiple domains and locations
• Internet Services: Account management of primary Fiber/Cable internet and backup satellite/cellular along with continual improvements to highest levels of reliability, throughout, and redundancy.
• Documentation Management for tech systems with vendor support at times. (examples: IO lists, line diagrams, site plans, how-to video/documents, G-Suite, AssetPanda)

Required Skills

• Tech savvy and fluent in MacOS, Windows, Google Suite / Calendar / Drive / Sheets / Docs, Asana and mobile technologies
• Trustworthy and discreet
• Professional and personable with excellent people/verbal communication skills
• Fluent in English (Spanish is a plus, but not required).
• Reliable transportation, valid driver's license and proof of insurance.
• Fully vaccinated for Covid-19.

Personality Attributes

• Great judgment and intuition.
• Experience in prioritizing and multitasking a continuous workload.
• Excellent time management skills and is well-organized.
• Thrives in a high change environment.
• A clear understanding of industry anonymity and how to implement discretion in all settings.
• A motivated self-starter with a “no task is too big or small” attitude and can own their workload from the start.
• A problem solver both creatively and logically.
• Calm, cool and collected in high stress situations.
• Willing to listen and receive feedback from clients and multiple coworkers.
• Ability to take on new tasks in stride.
• Willingness to work weekends and holidays when required.
• Demonstrate a hands-on and proactive approach.

Client and Team Support

• Keep awareness of client and staff routines and schedules and varied time zones
• Collaborate with Properties Managers, Senior Properties Technology Manager/ Senior System Administrator and Lifestyle Managers.
• Work with the Senior Properties Technology Manager/ Senior System Administrator to manage/supervise vendors.
• Support Lifestyle Managers when needed to ensure tech aspects are covered before/after the client's movements.